Privacy Policy

Privacy Policy – Aspire Sathi

Aspire Sathi respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you use the Aspire Sathi teleconsultation services.

By accessing or using Aspire Sathi, you agree to the terms described in this policy.

1. Information We Collect

To provide teleconsultation services, we may collect certain information including:

Personal Information

Name
Phone number
Email address (if provided)

Health Information

Symptoms or health concerns shared during consultation
Medical history voluntarily provided by the user

Technical Information

Device type
Internet protocol (IP) address
Basic usage information required to operate the service

We only collect information necessary to provide and improve our services.

2. How We Use Your Information

Your information may be used for the following purposes:

To connect you with healthcare professionals for teleconsultation
To provide medical guidance and support through our platform
To maintain records of consultations when required
To improve the quality and functionality of our services
To communicate important service-related updates

We do not use your personal information for unrelated purposes without your consent.

3. Sharing of Information

Aspire Sathi values your privacy and does not sell personal information.

Information may be shared only in limited situations such as:

With qualified healthcare professionals involved in your consultation
When required by applicable law or regulatory authorities
To protect the safety, rights, or property of users or the platform

Any third party receiving information is expected to handle it responsibly.

4. Data Security

We take reasonable technical and administrative measures to protect your information from unauthorized access, misuse, or loss. While we work to safeguard your data, no digital platform can guarantee complete security.

5. Data Retention

Your information may be stored for as long as necessary to provide services, comply with legal obligations, or maintain basic consultation records.

5. Your Choices and Rights

You may request to:

Review the personal information you have provided
Correct inaccurate details
Request deletion of your information where applicable

Requests can be made through the contact details provided below.

7. Updates to This Policy

Aspire Sathi may update this Privacy Policy from time to time to reflect changes in services or legal requirements. Updated versions will be made available through the platform.